Thanks so much for your valuable input, but we already used the format indcated below;
Bit Rate: 64 kbps
Audio sample size: 8 bit
Channels: 1 (mono)
Audio sample rate: 8 kHz
Audio format: CCITT A-Law
We have new customer and he recorded the ,wav file with the same format indicated, but sterio no mono, that is why we have impact later on, so we need to give him document approved by Cisco, as he recorded 1000 wav files, so you can imagine
Again, thanks and wish to get more support from our experts in Cisco NetPro
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