Authentication error. Report this error to your system administrator

[bhushan.bisht]

Hi,

We have intigrated CUE with CUCM in a test lab but facing an issue in voice view. Configured the JTAPI username and password. But Voice view express has a problem when working with remote CUCM.

The IP Phone displays the following error:

"Authentication error. Report this error to your system administrator"

Can anyone suggest something !

[ttobaish]

make sure you are using IPAddresses on the URLs on the service parameters.

Hope this helps.

regards,

Trad Tobaishat

[bhushan.bisht]

Hi Trad,

Thanks but we already tried that...still no success.

Regards,