To configure AA you will need to create Call Handlers on CUC. Basically you will have a CTI RP on CCM that matches a DID number to send calls to a CUC Call Handler, play greetings and allow caller inputs.
Basic steps are:
1. On CUCM create a CTI RP with extension XXXX and Call Forward All to VM.
2. On CUC go to Call Management--> System Call Handlers--> create a Call Handler with extension XXXX (use the one above)
3. Edit--> Greetings --> Standard--> Play/Record -->There you can record a greeting instructing the caller to press 1 for X, 2 for Y, etc
4. Edit--> Caller Input--> Configure each key (1,2,etc) to forward the call to another CH to listen to a greeting or to send the caller
to a subscriber depending on your needs.
For more info please refer to:
*** System Administration Guide for Cisco Unity Connection Release 2.x ***
whene i have created the rule i can hear the gretting for call handler, but this work for some time ( 3 hours), and become dowon( i hear " busy tonne"), whene i relod the CUC, it works for some time and becom down again.
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