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Auto Attendant Guide for Cisco Unity?

I couldnt find any AA configuration guide for the Unity. Where can I find this pdf? Also can I transfer the scripts that written for CUE to unity?

thx

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Auto Attendant Guide for Cisco Unity?

if you mean you looked CCO we don't have any. i think there has been some around in NetPro but couldn't find it.

basic things you need to know is you use call handlers, you record the greeting and configure the options under the caller input.

from caller input you can go to another call handler as a submenu or transfer to a particular DN.

it's pretty easy and you can get the hang of it if you take 30 minutes to fool around with that.

on CCM usually we create a CTI RP with CFA to VM and in unity a call routing rule for FWd calls to reach AA main menu.

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
3 REPLIES
Cisco Employee

Re: Auto Attendant Guide for Cisco Unity?

There is no proper audio text guide per se - the Unity admin guides talk about the pieces you use to build them (call handlers, interview handlers, routing rules, name lookup handlers) but not really the “big picture” approach.

You might find a document out here helpful, though

http://www.ciscounitytools.com/Documents.htm

There's a link there to the “Audiotext Applications in Unity” doc that was a rough draft for the Unity Administration and Configuration Guide Cisco Press book some moons ago. It was written against 4.0(3) but for Unity most of it is still relevant. I need to write a revamped version for Connection since much has changed there (proper holiday greetings, tenant services support, dial partitions, multiple language greeting sets, route from next options etc…). Just not enough hours in the day I'm afraid…

And no - there is no CUE to Unity migration capability.

Cisco Employee

Re: Auto Attendant Guide for Cisco Unity?

if you mean you looked CCO we don't have any. i think there has been some around in NetPro but couldn't find it.

basic things you need to know is you use call handlers, you record the greeting and configure the options under the caller input.

from caller input you can go to another call handler as a submenu or transfer to a particular DN.

it's pretty easy and you can get the hang of it if you take 30 minutes to fool around with that.

on CCM usually we create a CTI RP with CFA to VM and in unity a call routing rule for FWd calls to reach AA main menu.

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Bronze

Re: Auto Attendant Guide for Cisco Unity?

I have put together a presentation I can post on Unity conection and CUCM6 IVR if you want, to give you an idea of the principle required

Let me know

Paul

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