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New Member

auto attendant on ccme

i have configured auto attendand on ccme.here when someone calls to auto attendant number at office hours receptionist phone number should ring,after office hours it should go to auto attendant .but in my configuration both office hours and after office hours it directly  goes to auto attendant.does any one know how  to configure this?

thanks

Everyone's tags (4)
6 REPLIES

auto attendant on ccme

hi Kavitha,

Do you have the show version , show run?

Thanks,

Karthik

New Member

auto attendant on ccme

cme#show version

Cisco IOS Software, C1861 Software (C1861-ADVENTERPRISEK9-M), Version 15.2(3)T, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2012 by Cisco Systems, Inc.

Compiled Fri 23-Mar-12 15:23 by prod_rel_team

ROM: System Bootstrap, Version 12.4(11r)XW3, RELEASE SOFTWARE (fc1)

cme uptime is 6 days, 10 hours, 27 minutes

System returned to ROM by reload at 13:05:42 pssss Wed Aug 8 2012

System restarted at 13:07:28 pssss Wed Aug 8 2012

System image file is "flash:c1861-adventerprisek9-mz.152-3.T.bin"

Last reload type: Normal Reload

Last reload reason: Reload Command

Tis product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Imorters, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

Cisco C1861E-UC-4FXO-K9 (MPC8358) processor (revision 0x300) with 497664K/26624K bytes of memory.

Processor board ID FGL161221C8

MPC8358 CPU Rev: Part Number 0x804A, Revision ID 0x21

12 User Licenses

10 FastEthernet interfaces

2 terminal lines

1 Virtual Private Network (VPN) Module

4 Voice FXO interfaces

4 Voice FXS interfaces

1 Voice MoH interface

1 cisco service engine(s)

128K bytes of non-volatile configuration memory.

126976K bytes of ATA CompactFlash (Read/Write)

cme#show run

voice-port 0/1/2

connection plar opx 2040

interface Integrated-Service-Engine0/0

ip address 192.168.104.253 255.255.255.0

service-module ip address 192.168.104.252 255.255.255.0

service-module ip default-gateway 192.168.104.253

dial-peer voice 4 voip

destination-pattern 2...

session protocol sipv2

session target ipv4:192.168.104.252

dtmf-relay rtp-nte

codec g711ulaw

se-192-168-104-252#show run

ccn trigger sip phonenumber 2040

application "autoattendant"

enabled

maxsessions 5

end trigger

ccn application autoattendant aa

description "cisco auto-attendant"

enabled

maxsessions 5

script "aa.aef"

parameter "dialByExtnAnytime" "false"

parameter "busOpenPrompt" "AABusinessOpen.wav"

parameter "dialByExtnAnytimeInputLength" "4"

parameter "operExtn" "9521"

parameter "welcomePrompt" "AAWelcome.wav"

parameter "disconnectAfterMenu" "false"

parameter "dialByFirstName" "false"

parameter "busClosedPrompt" "AABusinessClosed.wav"

parameter "allowExternalTransfers" "true"

parameter "holidayPrompt" "AAHolidayPrompt.wav"

parameter "businessSchedule" "systemschedule"

parameter "MaxRetry" "3"

end application

New Member

auto attendant on ccme

Hi Kavithas,

Can you please share the auto attendant script?

I think script is not directing the number properly to receptionist's number.

In Office hours it should redirect and in after office hours it should go to auto attendant.

Please check the script if it doesn't work properly then please modify accordingly.

Thanks,

Nikhil Joshi.

Hall of Fame Super Silver

auto attendant on ccme

There is no time of day routing in CCME, so you will need to build a schedule in CUE and build the logic in the AA script to route to proper destination.

Chris

Hall of Fame Super Gold

Re: auto attendant on ccme

To support Business hours and Holiday schedule on B-ACD/AA with the need to configure CUE, you can use my modfied script available at the website mentioned in my profile.

New Member

Re: auto attendant on ccme

hi paolo,

in which website?i couldnt find the website.pls share the website

thanks

kavi

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