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Auto-attendant on CUCM 7.0

Hello,

is there anyway to configure autoattendant on CUCM 7.0?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Auto-attendant on CUCM 7.0

see 1st post

java

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
6 REPLIES
Cisco Employee

Re: Auto-attendant on CUCM 7.0

no, CUCM is not an IVR system.

you can use CUC, Unity, CUE, UCCX or UCCE for that purpose

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi

Re: Auto-attendant on CUCM 7.0

Hello Javalenc,

Usually i use tcl scripting or b-acd on CUCME to configure Autoattendant without using CUE.

I don't know if there anything similar to this feature in CUCM7.

I found that in CCM 4.2 and previous releases that there is a CRA application that can be installed on the same server that is running CCM 4.2 or previous releases.

However, on CUCM 7.0 which is based on linux OS, i don't know if it works the same way.

Kindly help

Best Regards.

Cisco Employee

Re: Auto-attendant on CUCM 7.0

i'm not sure if you still receive the cra disk on linux servers but that would require a separate server to install the app

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi

Re: Auto-attendant on CUCM 7.0

well, is there any other way to configure auto attendant without using the CRS server??

Cisco Employee

Re: Auto-attendant on CUCM 7.0

see 1st post

java

HTH

java

if this helps, please rate

www.cisco.com/go/pdi

Auto-attendant on CUCM 7.0

Hi javalenc,

I have implemented CUCMBE 7.1 on a linux system with unity.

Everythink works perfect.

But I need to configure auto attendant that can:

Answer a call

Play a user-configurable welcome prompt

Plays a main menu prompt that asks the caller to perform one of three actions:

Press 0 for the operator.

Press 1 to enter an extension number.

Press 2 to spell by name.

Please I need all the steps to through up to end. If possible the screen show of the steps.

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