In CUC, as an automated attendant—A call handler can be used in place of a human operator to answer and direct calls by playing greetings and responding to key presses. The automated attendant can provide a menu of options (for example, "For Sales, press 1; for Service, press 2; for our business hours, press 3.").
3. For the operator option, go to "Edit>Caller Input" and map "0" to the operator call handler OR map it to the appropriate VM subscriber. Use the directive of "transfer to..." as opposed to "send to greeting..."
4. In Edit>Greetings, if you want to allow users to transfer to extensions not associated with VM subscribers then go ahead and check the appropriate box
6. Edit the "operator" call handler (built by default) to use an extension that fits your dial plan (again, you can map "0" to any existing VM subscriber - see above)
7. In CUCM, configure a DN for auto-attendant that redirects to Unity Connection. For CUCM, I like to configure a dummy CTI Route Point for this purpose and configure the route point to call forward all to the voicemail profile. If your AA's call handler extension is set correctly it should integrate without further edits. Another option is to modify call routing rules on the Unity Connection system. Not necessary though.
You could also use a Directory Handler which will allow callers to look up users by name. Depending on the amount of memory you have loaded, you may even make this a speech enabled option.
Take a look at the standard/default "Opening Greeting" call handler to see how the operator option and user extension dialing is handled.
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