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New Member

Auto-Attendant on CUCM8.6 config

Hello there,

                  Kindly i need to know how to configure Auto-attendant system on the CUCM 8.6 ( STEP BY STEP) . or any guide that will help will be great.

Thanks

Ala'a Bassam

  • Unified Communications Applications
5 REPLIES
Blue

Auto-Attendant on CUCM8.6 config

Hi ,

Only CUCM will not give you Auto-Attendant feature. You need UNity or CUC or UCCX or CUE or Gateway TCL script to get AA feture.

Let us know what other application you are using to get AA thing done, so that we can send you appropriate guide.

Regards

Ronak Patel

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Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
New Member

Auto-Attendant on CUCM8.6 config

Hello,

Thanks for the fast replay, iam using Cisco Unity connetion 8.6  software

Thanks

Cisco Employee

Auto-Attendant on CUCM8.6 config

Hi,

In CUC, as an automated attendant—A call handler can be used in place of a human operator to answer and direct calls by playing greetings and responding to key presses. The automated attendant can provide a menu of options (for example, "For Sales, press 1; for Service, press 2; for our business hours, press 3.").

Configuration steps can be found here http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag060.html

HTH

GP.

Pls rate helpful posts by clicking on stars below the post !!

Blue

Auto-Attendant on CUCM8.6 config

Hi,

1. Create a call handler in CUC

2. Give your call handler an extension

3.  For the operator option, go to "Edit>Caller Input" and map "0" to  the operator call handler OR map it to the appropriate VM subscriber.   Use the directive of "transfer to..." as opposed to "send to  greeting..."

4. In Edit>Greetings, if you want to allow users  to transfer to extensions not associated with VM subscribers then go  ahead and check the appropriate box

5. Save

6. Edit the  "operator" call handler (built by default) to use an extension that fits  your dial plan (again, you can map "0" to any existing VM subscriber -  see above)

7. In CUCM, configure a DN for auto-attendant  that redirects to Unity Connection.  For CUCM, I like to configure a  dummy CTI Route Point for this purpose and configure the route point to  call forward all to the voicemail profile.  If your AA's call handler  extension is set correctly it should integrate without further edits.   Another option is to modify call routing rules on the Unity Connection  system.  Not necessary though.

You  could also use a Directory Handler which will allow callers to look up  users by name.  Depending on the amount of memory you have loaded, you  may even make this a speech enabled option. 

Take  a look at the standard/default "Opening Greeting" call handler to see  how the operator option and user extension dialing is handled.

Regards

Ronak Patel

Please rate helpful posts by clicking the stars below the answer.

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
New Member

Auto-Attendant on CUCM8.6 config

Thanks alot , i will try it and update you.

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