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New Member

Auto Attendant with CUE - need IVR license or not?

Hi,

We are going to deploy Auto Attendant with Unity Express. Could anyone tell me if we have to purchase IVR license or not?

I myself think that we need only Unity Express port licenses to use for both voice mail and Auto Attendant. But it is just my thought and I am not sure about it.

Thanks,

Hoanghiep

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Cisco Employee

Auto Attendant with CUE - need IVR license or not?

You would need IVR license only if you want advanced IVR license functionalities like Email Managment, Document Management etc. Otherwise its port license which is sufficient to work with basic AA functionalities.

5 REPLIES
Cisco Employee

Auto Attendant with CUE - need IVR license or not?

Hi,

Yes you need to have IVR license. Please refer the below link for more info.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html#wp1065047

Regards,

Gnaneswaran.M

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Hall of Fame Super Gold

Re: Auto Attendant with CUE - need IVR license or not?

Gnaneswaran M wrote:

Hi,

Yes you need to have IVR license. Please refer the below link for more info.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html#wp1065047

That is incorrect. From  document linked above:

Note

You do not need to purchase IVR session licenses if you are only planning on using voicemail and auto attendant with basic IVR applications. IVR session licenses are only required if your application contains advanced IVR features such as email, fax, database access or VXML scripts.

New Member

Hello,

Hello,

And do we need the mailbox license "FL-CUE-MBX-5" if we only need to deploy auto-attendant ? or the Unity Express License - 2 Port is enough ?

Thanks,

Sabine Mattar

Hall of Fame Super Gold

Auto Attendant with CUE - need IVR license or not?

No IVR license is needed for AA.

All is explained in the Release Notes.

Cisco Employee

Auto Attendant with CUE - need IVR license or not?

You would need IVR license only if you want advanced IVR license functionalities like Email Managment, Document Management etc. Otherwise its port license which is sufficient to work with basic AA functionalities.

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