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Auto-Attendant

What are the steps to configure an auto-attendant? I've heard there is AA configuration in CM and Unity. Should I use Unity or CM? Thoughts Ideas?

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Re: Auto-Attendant

The are called Callhanders in Unity

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/administration/guide/dom/5xcusag040d.html

Id recommend creating a call flow diagram to understand the requirements and how to build it.

For example, outside caller dials 555-1212, this rings phone x4000 4 times, then rolls to Unity.

Unity picks up x4000 and plays call handler xyz.

option 1 marketing (transfer to steve)

option 2 sales (transfer to Call Handler Sales)

Sales Call Handler

Option 1

Option 2

etc

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