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New Member

Auto Attendant

I need to setup Unity and or CallManager for Auto-attendant functionality instead of a live operator. Can someone please provide some direction?

9 REPLIES
New Member

Re: Auto Attendant

Hello,

If i understand you want to install Cisco Auto-Attendant for CallManager.

if you have 4.X version of callmanager you have to install the CRA program. you will find it on the CD "Extendent services"

Cisco Employee

Re: Auto Attendant

A good place for Unity auto attendant functionality is this document:

http://www.ciscounitytools.com/Applications/Audio%20Text%20Applications%20in%20Unity.doc

New Member

Re: Auto Attendant

I have CallManager 5.0.4

New Member

Re: Auto Attendant

I have been poking around but cannot find a download for the autoattendant.

Silver

Re: Auto Attendant

you won't find a download for auto attendant with CCM 5.x coresident on the same server there is no linux based cra yet, so for your case you have to get another MCS!

hth

/majdi

New Member

Re: Auto Attendant

Did you ever get resolution to this issue? I can provide some assistance if you haven't.

New Member

Re: Auto Attendant

Hi Phillip,

I have an autoattendant in place on my CCM 4.01 but i need to change the way it handles the call flow. How can i modify the current aef file to come up with the new call flow.

Thank you for you assistance.

RA

New Member

Re: Auto Attendant

Two things I need to know before going forward.

1)Can you be a little more specfic as to what you are trying to accomplish? (perhaps post a flow chart.)

2)How are you using the AA is it via a b-acd from Unity(Call Handler)or Standard IPCC?

New Member

Re: Auto Attendant

1. aa.aef default script is loaded in my CISCO CRA. How do i customize this?

2. Im using CRA editor.

Thanks,

RA

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