Solved: Automated Attendant help

koksiong · ‎11-29-2005

Hi,

I am trying to setup an AA function for a company with the following prompt:

"Welcome to XXX company, if you know the person extension, please key in now. Otherwise, please press 1 for ..."

But the problem is when the caller key in the extension number of the person he want to reach, the call is directly sent to the user's voicemail box. How do i enable it to be sent to the person's phone instead?

lindborg · ‎11-29-2005

For each subscriber make sure the transfer rule is enabled on the "call transfer" page for that user in the SA - by default users are created with this set to "no, send directly to subscribers greeting" set. You can change this on a per user basis in the SA or for everyone using BulkEdit found in the Tools Depot on your desktop. You can also configure your subscriber template(s) you're using to create users to be setup to have this enabled by default.

View solution in original post

lindborg · ‎11-29-2005

For each subscriber make sure the transfer rule is enabled on the "call transfer" page for that user in the SA - by default users are created with this set to "no, send directly to subscribers greeting" set. You can change this on a per user basis in the SA or for everyone using BulkEdit found in the Tools Depot on your desktop. You can also configure your subscriber template(s) you're using to create users to be setup to have this enabled by default.

koksiong · ‎11-29-2005

Thank you. It's working now.