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New Member

Automated Attendant (Unity Call Handler) can not transfer call ?

Dear Master,

Device: Unity 7.0

Feature: Automated Attendant / Call Handler.

Why Unity just only can transfer call to extension number which have register in the Subcriber (Unity System Admin) ?

Can not transfer call to the extension which the extension does not register in Unity (Subcriber) or extension doesn't have email/LDAP

2 REPLIES
Cisco Employee

Re: Automated Attendant (Unity Call Handler) can not transfer ca

Hi,

This is working as designed. You'll want to setup a System Transfer. This doc explains how to do this:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/administration/guide/ex/5xcusag140e.html#wp1048432

Hope that helps,

Brad

New Member

Re: Automated Attendant (Unity Call Handler) can not transfer ca

Thanks bmagani,

I will try first. I will inform U next.

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