I have a department that would like to change their Call Handling and need some assistance. Right now when you call you get a greeting stating the department and hours, you then get an automated message saying "Please Wail While We Transfer Your Call" and then the MOH while it is ringing in the department, it then goes into a Menu lisiting different options.
They would like for it just to ring on the callers end while it is ringing in the department instead of getting the automated voice and MOH.
Is there any way to do this? Any help would be greatly appreciated.
Just as a side note - in Unity 5.0(1) this option is properly configurable on a per handler/subscriber basis - you can turn on/off the system prompts for both the "please wait while I try that extension" prompt and the "record your message at the tone" prompt. Much cleaner, configurable at the object level and it's TAC and BU supported.
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: firstname.lastname@example.org Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...