08-03-2007 09:54 AM - edited 03-18-2019 07:39 PM
I have a department that would like to change their Call Handling and need some assistance. Right now when you call you get a greeting stating the department and hours, you then get an automated message saying "Please Wail While We Transfer Your Call" and then the MOH while it is ringing in the department, it then goes into a Menu lisiting different options.
They would like for it just to ring on the callers end while it is ringing in the department instead of getting the automated voice and MOH.
Is there any way to do this? Any help would be greatly appreciated.
08-03-2007 10:50 AM
Hi NS,
For the Music on Hold, check the Device pool that the VM ports are associated with (look at the User MOH and Network MOH)
To delete the "Please wait while we transfer your call" message;
For Unity versions prior to 4.1 here is an excellent answer from Jeff @ Cisco;
For Unity versions 4.1 and 4.2 here is another great answer from Jorge @ Cisco;
Hope this helps!
Rob
08-03-2007 01:15 PM
I've got version 4.0.
08-03-2007 01:17 PM
Hi NS,
Sorry about that...
Here is the scoop from Unity Guru Jeff Lindborg;
http://forums.cisco.com/eforum/servlet/NetProf;jsessionid=FCA38DA6358BF9B54A8DFEFE01BD956D.SJ2A?page=netprof&type=bookmarks&CommCmd=MB?cmd=pass_through&location=outline@^1@.ee8253b/1#selected_message
Hope this helps!
Rob
08-03-2007 01:28 PM
I think Jeff was being generous that day. hahahahaha.
rlp
really though this is not TAC supported
08-04-2007 09:26 AM
Just as a side note - in Unity 5.0(1) this option is properly configurable on a per handler/subscriber basis - you can turn on/off the system prompts for both the "please wait while I try that extension" prompt and the "record your message at the tone" prompt. Much cleaner, configurable at the object level and it's TAC and BU supported.
08-06-2007 05:12 AM
Thanks Guys, that worked. I appreciate the input.
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