Automatically send caller voicemails to Multiple Mailboxes

[nekor]

We have a need to have inbound calls go to multiple mailboxes.

We are running Unity 4.0(3). We are not integated with exchange.

We are looking to have the voice message sent to 3 mailboxes immediately when a caller leaves their message. Since these are inbound calls, they won't be navigating the menu system to choose distribution lists.

Essentially I'm looking to have this work like a distribution list, but I also need this to be automatic when the caller connects.

Thanks.

[lindborg · Accepted solution]

No problem.

setup a call handler where you route these calls and set the message recipient up to be a public distribution list. All messages left for that call handler will be sent to all users on the DL.

should do what you want.

[jay_canaccord]

Another way of doing this is to go into Exchange (if you are using that) and there are settings to allow messages to be sent to multiple subscribers. Not a Unity fix, but in fact it allows you to fix the problem.

[nekor]

Lindborg, Thanks. That did the trick. Jay thanks for the information on the exchange configuration.