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New Member

AvCsMgr Service Fails to Start

Hello

I have unity 4.0(4), after we installed SP2 on the exchange server 2003 and rebooted the server, Unity fails to start

I followed the steps on the following doc

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00800949dc.shtml#topic2-4

and I cannot make the AvCsMgr service to start

any help is greately appreciated

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: AvCsMgr Service Fails to Start

On the security tab of the properties for the mailboxstore in the Exchange System Manager, ensure deny is not checked for "send-as" and "receive-as" rights for the account which the AvCsMgr service is using to log-on as.

4 REPLIES
Cisco Employee

Re: AvCsMgr Service Fails to Start

Can you please include any errors recorded in the application log of event viewer when you attempt to start Unity?

New Member

Re: AvCsMgr Service Fails to Start

Event Type: Error

Event Source: CiscoUnity_MALEx

Event Category: Error

Event ID: 30003

Date: 7/24/2008

Time: 2:01:03 PM

User: N/A

Computer: AWUNITY

Description:

An attempt to access the Primary Exchange Mailbox Store by AvCsMgr via MAPI has failed. The MAPI subsystem return the following error: You do not have permission to log on..

For more information, click: http://www.CiscoUnitySupport.com/find.php

Event Type: Error

Event Source: CiscoUnity_MALEx

Event Category: Error

Event ID: 30012

Date: 7/24/2008

Time: 2:01:03 PM

User: N/A

Computer: AWUNITY

Description:

An occurred which prevents successful Exchange access by AvCsMgr via MAPI.

This is typically an indication of configuration issues with Unity, Exchange, or the MAPI subsystem.

Verify that the Unity services accounts are granted the correct permissions and that there are no issues with installation. The SysCheck utility may assist in diagnosing the problem.

For more information, click: http://www.CiscoUnitySupport.com/find.php

Event Type: Error

Event Source: CiscoUnity_Doh

Event Category: Error

Event ID: 32013

Date: 7/24/2008

Time: 2:01:03 PM

User: N/A

Computer: AWUNITY

Description:

Doh logon failed due to messaging component logon error: 8004052eH

For more information, click: http://www.CiscoUnitySupport.com/find.php

Event Type: Error

Event Source: CiscoUnity_Arbiter

Event Category: Init

Event ID: 1004

Date: 7/24/2008

Time: 2:01:03 PM

User: N/A

Computer: AWUNITY

Description:

Unable to log onto the Doh. Use SysCheck to verify that the account AvCsMgr is running under has the correct permissions.

For more information, click: http://www.CiscoUnitySupport.com/find.php

Event Type: Error

Event Source: CiscoUnity_CsServices

Event Category: Init

Event ID: 1021

Date: 7/24/2008

Time: 2:01:03 PM

User: N/A

Computer: AWUNITY

Description:

AvCsMgr: Component Arbiter initialize failed. Turn on diagnostics for component Arbiter to troubleshoot.

For more information, click: http://www.CiscoUnitySupport.com/find.php

Cisco Employee

Re: AvCsMgr Service Fails to Start

On the security tab of the properties for the mailboxstore in the Exchange System Manager, ensure deny is not checked for "send-as" and "receive-as" rights for the account which the AvCsMgr service is using to log-on as.

New Member

Re: AvCsMgr Service Fails to Start

Thank you very much, that was my problem

the send as/receive as was set as denied

I changed that and Unity is back on line

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