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b-acd doesn't work

Hi! Could anyone helps me? I'm trying to setting up b-acd on 2811 router but it doesn't work. When I dial number 2890037, I'm hearing short tones.

There is part of configuration:

application

service app-b-acd-aa

param max-time-call-retry 60

paramspace english index 1

param service-name app-b-acd

param number-of-hunt-grps 2

param menu-timeout 1

param handoff-string app-b-acd-aa

param dial-by-extension-option 4

paramspace english language en

param aa-pilot 2890037

param max-extension-length 3

paramspace english location flash:

param second-greeting-time 30

param welcome-prompt _bacd_welcome.au

param call-retry-timer 10

!

service app-b-acd

param queue-len 10

param aa-hunt0 700

param aa-pilot 2890037

param aa-hunt1 800

param number-of-hunt-grps 2

param queue-manager-debugs 1

dial-peer voice 2890037 voip

service app-b-acd-aa

destination-pattern 2890037

session target ipv4:192.168.23.202

incoming called-number 2890037

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

IOS 12.4(15)T7, CME 4.1(0).

Can you tell me if acd working requires a dsp resources or another additional hardware options?

Thank's in advance!

Ruslan

2 REPLIES
New Member

b-acd doesn't work

Hi KravetsRM, you didn't set a location script files, you can have like this settings:

service aa flash:app-b-acd-aa-2.1.2.2.tcl

and

service queue flash:app-b-acd-2.1.2.2.tcl

Hall of Fame Super Gold

Re: b-acd doesn't work

Actually it can work even without specifying any file, using the scripts embedded in IO.

To diagnose the problem, one needs to take "debug voice application script", with "term mon".

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