Im using B-acd in Drop Through mode on a 2851 with CME 4.3. The problem is as far i have operators awsering calls, everithing goes fine. If one operator dont awser the calls, it goes to queue, second greeting is played and call is fowarded to VM.I can see everithing on the debugs.
But when all operators are busy, B-acd is not queuing calls. Just after the ++ Playing Drop Through Prompt ++ the call is dropped. The funy part is that de debug show's >> Call answered by the agent; Call Connected << like if one operator awsered the call.
The attached file call_queued.txt brings the output when i ask the agent to don't awser the call. The debug show the whole the call flow. Drop Through Prompt, call noaw, second greeting, retries and VM.
The attached file call_dropped.txt is the output when all agents are busy. The client hears the Drop Through Prompt and them the call is droped. Observe that the output shows all answered by the agent; Call Connected <<.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...