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Community Member

B-ACD problem

I have B-ACD on CME


when i call it ,i got fast busy or call terminated.

Also i got the following message:

*Aug 3 14:17:46.879: %IVR-6-APP_INFO: TCL B-ACD: >>> B-ACD Service Started <<<

My conf is:


service queue flash:app-b-acd-

param queue-len 10

param aa-hunt1 1111

param aa-hunt2 2222

param number-of-hunt-grps 2


service aa flash:app-b-acd-aa-

param number-of-hunt-grps 2

param handoff-string aa

param dial-by-extension-option 4

param max-time-vm-retry 2

param aa-pilot 9000

param max-extension-length 4

param second-greeting-time 10

param welcome-prompt

param call-retry-timer 5

param max-time-call-retry 50

param voice-mail 2020

param service-name queue


dial-peer voice 3 voip

service aa

incoming called-number 9000

codec g711ulaw

What is the problem?

Hall of Fame Super Silver

Re: B-ACD problem

You need to include all parameters under aa service, add these:

paramspace english index 1

paramspace english language en

paramspace english location flash:

Also, ensure you have the files in flash.



Community Member

Re: B-ACD problem

Thx Chris,

it seems that my eyes cheats me.I should go to sleep ;)

Community Member

Re: B-ACD problem

And, the dial-peer 9000 may not be up.

Try to add these below to your dial-peer:

dial-peer voice 3 voip

service aa

incoming called-number 9000

codec g711ulaw

destination-pattern 9000

session target ipv4:x.x.x.x <-- Your rtr ip

And you can verify this dial-peer status runing this cmd:

# show dial-peer voice summary

B-ACD is quite tricky and took me quite a while to twick it and get it up running. No mature document about it.

I figured out, the keys are: dial-peer need to be up with G711 code, mandatory param parameters need to be there.

Pls rate if help

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