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Community Member

Bacd queue problem--in the second cycle one caller can't get agent ringing

Two calls come from PSTN into bacd,and go into call queue normally repectively, all two agent can ring normally in the first cycle, but after allagentsbusy tone, the second call from PSTN can't get agent ringing, only the first call and ring the agent, at the same time I can  see "2 calls in queue" , do we need to do "no huntstop" or "huntstop channel"?

, the second call just in hold pattern

My router is 2811: c2800nm-adventerprisek9_ivs-mz.124-22.YB8.bin

    Bacd script as followed:

application

service app-b-acd-aa

  paramspace english index 0

  paramspace english language en

  paramspace english location flash:

  param aa-pilot 6000

  param max-time-call-retry 600

  param service-name app-b-acd

  param number-of-hunt-grps 1

  param drop-through-option 1

  param handoff-string app-b-acd-aa

  param max-time-vm-retry 2

  param drop-through-prompt _bacd_welcome.au

  param second-greeting-time 60

  param call-retry-timer 10 

  param voice-mail 5000

service app-b-acd

  param queue-len 2

  param aa-hunt1 6200

  param number-of-hunt-grps 1

ephone-hunt 1 longest-idle

pilot 6200

list 6221,6222

timeout 10

dial-peer voice 6000 voip

service app-b-acd-aa

incoming called-number 6000$

destination-pattern 6000$

session target ipv4:10.0.01

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

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2 REPLIES
Community Member

Bacd queue problem--in the second cycle one caller can't get age

Anyone knows it? Actually, it's the 5th call can't ring the agent, why/

Community Member

Bacd queue problem--in the second cycle one caller can't get age

Nobody knows?

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