BackUP CallManager Configuration and DB

[Heba Ghonamy]

hi all

I want to take a backup from our 2 call manager cluster server "System version: 7.1.5.30000-1" for both configuration and database

I have tried disaster recovery system -->backup--> backup device--> using sftp server  but it doesn't work

can you please help me ?

thank you

[Aman Soi]

Hi,

Any error message which u get while trying to take backup?

please provide the details like which sftp software u are using, dbreplication fine or not.

regds,

aman

[Heba Ghonamy]

Thank you Aman for your interest 

Error message from CM "Update failed : Unable to access SFTP server or SFTP server too slow to respond.Please make sure the login credentials and path are correct"

Error message from SFTP server "Authentication failed for user ******* from IP x.x.x.x; bad username or password"

we use SolarWinds sftp software

[Aman Soi]

Hi,

Seems that credentials are incorrect.

The credentials entered in CUCM while creating backup device should match with ones configured in sftp software.

IP address should be of PC /server where sftp is running, directory should be \ .

regds,

aman

[Heba Ghonamy]

Hi, 

That what i really do

[Aman Soi]

Hi,

You can also check the logs for any error message in sftp S/W u are getting.

regds,

aman

[Heba Ghonamy]

Hi, 

Now the log in sftp "User administrator from IP x.x.x.x uploading file to "C:\Users\ BK/dUmmI_Drf". 

But i cann't see that file

 And i'm still having that message on CM "Update failed : Unable to access SFTP server or SFTP server too slow to respond.Please make sure the login credentials and path are correct"

[Aman Soi]

Hi,

You install the solarwinds sftp in C:\ and then,try.

Do not install in folders.

regds,

aman

[Heba Ghonamy]

Hi,

Thank you Aman very much it works :)

But can you Please tell me how can i get DB back too ?

[Aman Soi · Accepted solution]

Hi,

while we initiate the backup, DB is backed  along with it.You will find CCMDB while the backup is being taken.

regds,

aman

[Heba Ghonamy]

Hi,

Thank you very much Aman