Backup initiation timed out. Master agent might still be processing this operation or may be down. Please check 'Backup->Current Status' for latest status.

[awadmohammad5]

Hi,

CUCM is unable to take the backup i can reach SFTP server and i have check the ipsec expiration date and serial no on the publishers as well as subscriberi have restarted the DRF local and master services on Publishers as well as subscriber but still i get this issue.

please help me out to fix this issue.

[awadmohammad5]

Any help experts ?

[Elmer]

I have the same problem with UCCX 9.0!

[Cesar Trombeta]

Hello Awad,

See if it helps you:

https://community.cisco.com/t5/collaboration-voice-and-video/quot-backup-initiation-timed-out-master-agent-might-still-be/ta-p/3135398

I also have the same problem with a customer but I didn't try yet the solution above. See this other post as well:

https://community.cisco.com/t5/ip-telephony-and-phones/getting-error-backup-initiation-timed-out-master-agent-might/td-p/2440862