Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

BAT Problem

I am wanting to upgrade all my phones to include the Owner User ID which appears on the device page. I created a BAT to include the Mac Address/Device Name, Description and the Owner User ID. I uploaded it in Call Manager and set it to be under phones, upgrade phones, custom file. When I go to Phones, Upgrade phones, Custom File, and select my file and hit find nothing happens it come back with 0 records found. I have tried different ways and looked on the forums to see why and I can not figure this out. Am I doing something wrong?


Re: BAT Problem

I would do the following:

Export all the phones you want to edit.

Open up in Excel by importing the CSV file

Add in the correct paramenters you want to add to CUCM.

Save the file as CSV

upload to CUCM

Run the phone update with the file you uploaded.

New Member

Re: BAT Problem

I tried what you had suggested and I got the same result, 0 records found. So I tried exporting about 5 phones saving the file to my desktop then without making any changes to it uploaded back to CUCM and ran the phone update, this did not work either.

I have opened a TAC case and they are currently working on this. I will update if they find anything.

Thanks for your help.

Re: BAT Problem

The log file should say what causing the error in the BAT. Usually a space in a column, or something.

What version CUCM are you using?

New Member

Re: BAT Problem

I upgraded to about 3 weeks ago.

I tried searching the log files through the RTM tool, I did not see anything, but may not be looking in the right place.