Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Attention: The Community will be in read-only mode on 12/14/2017 from 12:00 am pacific to 11:30 am.

During this time you will only be able to see content. Other interactions such as posting, replying to questions, or marking content as helpful will be disabled for few hours.

We apologize for the inconvenience while we perform important updates to the Community.

New Member

Beginner Unity Connection question

I have a very simple beginner question I would've thought would be really easy to find the answer, but so far, I have not.

To set up a call system call handler for your basic company main number, do I need a physical phone with the number attached to a line.

I've tried it without the physical phone and can't get it to work, but with a line, no problem?

thanks

3 ACCEPTED SOLUTIONS

Accepted Solutions
Cisco Employee

Re: Beginner Unity Connection question

No, you can simply configure a CTI RP with CFA to VM, I'm assuming you're using CUCM.

Sent from Cisco Technical Support iPad App

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Hall of Fame Super Red

Beginner Unity Connection question

Hi Mark,

Some people use the press * during a user greeting to access

their voicemail remotely

But as you nicely noted, a more common remote access

config would be to use a DID for your VM pilot number or at least route

a DID to your VM pilot number for easy access to the Sign-In

conversation.

Cheers!

Rob

"May your heart always be joyful
And may your song always be sung
May you stay forever young " 

- Dylan

Hall of Fame Super Red

Hi Mark, Sure, a CTI-RP is a

Hi Mark,

 

Sure, a CTI-RP is a perfect way to go about this. That is how our

remote DID is set up :)

 

Cheers!

Rob

6 REPLIES
New Member

Beginner Unity Connection question

sorry should've mentioned v. 8.6

Cisco Employee

Re: Beginner Unity Connection question

No, you can simply configure a CTI RP with CFA to VM, I'm assuming you're using CUCM.

Sent from Cisco Technical Support iPad App

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Beginner Unity Connection question

Thank You.

Figured it would be fairly simple, just needed to know where to start.

This might be the answer to another beginner question I have been thinking about also.

Is it common for users to call their own number when they are calling in from outside to pick up vm and then press * to access?

The Meridian system we are tossing has a common DID number, but the way our vm was setup, the number is internal. I'm not sure if calling your own number is common or if I need to make a new number, or another CTI rp sort of thing and forward to internal vm DN.

Hope that makes sense.

Hall of Fame Super Red

Beginner Unity Connection question

Hi Mark,

Some people use the press * during a user greeting to access

their voicemail remotely

But as you nicely noted, a more common remote access

config would be to use a DID for your VM pilot number or at least route

a DID to your VM pilot number for easy access to the Sign-In

conversation.

Cheers!

Rob

"May your heart always be joyful
And may your song always be sung
May you stay forever young " 

- Dylan

New Member

Thanks, would using a CTI rp,

Thanks, would using a CTI rp, be the most efficient way of doing that?

Hall of Fame Super Red

Hi Mark, Sure, a CTI-RP is a

Hi Mark,

 

Sure, a CTI-RP is a perfect way to go about this. That is how our

remote DID is set up :)

 

Cheers!

Rob

104
Views
10
Helpful
6
Replies
CreatePlease to create content