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Bill charge is always zero to some of the users in CAD

hi everybody,

i am always getting zero charge in some of the users "bill summary department"

Although I did the following;

1- Associated the phone with user

2- Associated the user with controlled device

3- Add the owner user ID

4- Set the primary extension for each user

5- Rest the phone and load the CDR and CMR from the /car

6- Purge and reload the CDR and CMR manually

==>till now it didn't work

if anybody has clue on this issue...

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