Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Broadcast algorithm in hunt group causing issues.

Problem: I create a hunt pilot à Hunt List à hunt group. I am using the broadcast algorithm for hunting. I have a front door phone that I am using PLAR with and when the person picks up the phone it rings the hunt pilot number. It will ring two times and then go to fast busy on only one phone. If I change the algorithm to top down, or circular, it works fine. Only broadcast has the issue. There are three phones in the group, all single extensions from separate IP phones.

3 REPLIES
Silver

Re: Broadcast algorithm in hunt group causing issues.

Line groups contain one or more directory numbers. A distribution algorithm, such as Top Down, Circular, Longest Idle Time, or Broadcast, associates with a line group. Line groups also have an associated Ring No Answer reversion timeout value.

The following descriptions apply to the members of a line group:

"An idle member designates one that is not serving any call.

"An available member designates one that is serving an active call but can accept a new call(s).

"A busy member cannot accept any calls.

For information on configuring line groups,

Please click the following URL :

For information on configuring line groups,

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_0_4/ccmcfg/b03lngrp.html#wpxref97498

For information on configuring hunt lists,

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_0_4/ccmcfg/b03htlst.html#wpxref31940

For information on configuring hunt pilots,

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_0_4/ccmcfg/b03htpil.html#wpxref28844

New Member

Re: Broadcast algorithm in hunt group causing issues.

Thanks for your reply, but I am a little confused with your answer. My issues are with configuration, they are with using the broadcast group. Even if all lines are free, they pick up the phone and it rings twice, and no one can pick the line for it.

Re: Broadcast algorithm in hunt group causing issues.

Try to increase RNA Reversion Timeout in line-group settings.

490
Views
0
Helpful
3
Replies