Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Broadcast Hunt Group Problem!

Hi everyone,

I have a CUCM7 cluster and have just created one hunt group broadcast for team assistants.

The problem that i am facing is if one of the assistanst forward his phone to another number (forward all calls), the hunt pilot will broadcast for all members including his phone!

The forwarded number will ring also.

What could be the problem?

Best regards,

Nuno

1 ACCEPTED SOLUTION

Accepted Solutions
Super Bronze

Re: Broadcast Hunt Group Problem!

Hi

This is working as designed.

Hunt Groups do not pay any attention to the forwarding settings of the individual lines that are part of the hunt group.

Only calls made directly to the forwarded extension will be forwarded.

If you want one phone to stop ringing, you can try one of these options:

1) Turn down the ringer on that phone

2) Assign the 'HLogOut' softkey to the users' Softkey set. When they press this, their phone will not take calls from the hunt group until they have pressed HLogOut again to log back in.

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
2 REPLIES
Super Bronze

Re: Broadcast Hunt Group Problem!

Hi

This is working as designed.

Hunt Groups do not pay any attention to the forwarding settings of the individual lines that are part of the hunt group.

Only calls made directly to the forwarded extension will be forwarded.

If you want one phone to stop ringing, you can try one of these options:

1) Turn down the ringer on that phone

2) Assign the 'HLogOut' softkey to the users' Softkey set. When they press this, their phone will not take calls from the hunt group until they have pressed HLogOut again to log back in.

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: Broadcast Hunt Group Problem!

Hi aaronharrison,

Thank you very much for your time and help.

I will try that one.

best regards,

Nuno

257
Views
0
Helpful
2
Replies