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bug or no bug, or mis-configured CFwdAlls

User calls up today and says:

I have x7700 cFwdall to my extension x8000. Calls are coming to me, but if I do not pick up it goes x7700 voicemail, not mine.

i said, this is how the system works because the caller was trying to get a hold of x7700, so unity will take the voicemail to that box, not yours.

But then I started thinking... is this a true statement on CFwdAll from phone to phone?

4 REPLIES
Cisco Employee

Re: bug or no bug, or mis-configured CFwdAlls

Yes, this is expected behavior. Unity will look at the original redirecting number to determine routing of forwarded calls.

-Eric

Cisco Employee

Re: bug or no bug, or mis-configured CFwdAlls

Just as an aside - Unity 5.0(1) (currently in EFT) will support the option of having calls routed by either the first or the last redirecting number - system wide configuration.

Re: bug or no bug, or mis-configured CFwdAlls

Thanks Jeff!

New Member

Re: bug or no bug, or mis-configured CFwdAlls

Hello,

ist there a way to change this behavior?

Sometimes it would be better to get the voicemail of the person "at the end of a forwarding line". For example when someone is on holiday and forwards to to a colleague, the colleagues voicemail should come up.

Any ideas?

Thanks, Ingo

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