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Bulk Reset tool

Having some problems with the bulk reset tool. I tried logging in with both the unityinstall and unitymsgstoresvc account but am getting 4 errors when I run the bulk reset tool. I have checked and both account have Exchange full adminstrative rights.

(error):429 (ActiveX component can't create object) in procedure RemoveSubscriberMessages of Form frmResetSubscribers

(error):91 (Object variable or With block variable not set) in procedure RemoveSubscriberMessages of Form frmResetSubscribers

(error) could not log into mailbox with SMTP address=jsmith@xyz.com and Exchange server name=xyz-Ex. Make sure you are logged into the system with an account that has send as/receive as and full mailstore rights on all mailstores that home subscribers.

(error) mailbox messages for subscriber could not be removed.

Removing subscriber from SQL

Directory sync complete for removal

Adding subscriber back to SQL with new template settings

User created in SQL

Updating global subscriber table with new ObjectID values

Subscriber synch with directory started.

Directory sync complete for creation

5 REPLIES
Cisco Employee

Re: Bulk Reset tool

Unity version?

Bulk Reset version?

right off hand it sounds like the CDL libraries aren't installed on the box for some reason...

New Member

Re: Bulk Reset tool

Unity Version 4.0.3. The Bulk Reset tool is the latest on the site (1.0.4)

Cisco Employee

Re: Bulk Reset tool

As near as I can tell the CDO libraries are not installed on the server for some reason - which is a bit odd since they should always be on there - tools lke MSM use them to get at the mailstore as well. I'm a bit tied down with some short term deliverables or I'd cut you a debug version to test with but you might try going out to Microsoft and making sure you have the latest CDO (Collaborative Data Objects) libraries installed so the tool can get at the mailbox using them.

New Member

Re: Bulk Reset tool

Installed on our Unity server or the Exchange server?

Cisco Employee

Re: Bulk Reset tool

The Unity server - it's the set of libraries used to access the mailstore (on or off box).

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