Hello i installed a CCM 7.0 and Business Atendant Console 184.108.40.206. I installed everyrhing by the book. I receive no errors during the installation or after. So everything seems OK. The Operator logs in the console, the CTI ports and CTI Route Points are registered with CCM. The problem starts now: when the somebody calls to the route points ( DDI of the queues) even they ring the console shows no activity in the queues. Not even a brief call. So the Operator doesnt Know when a call is in or is it not in the queue. The only unusual thing i get are some errors in the TSP log:
I have the same/or similar issue, has this been resolved.
If i call the Queue internally the Attendant sees the call and can work with it. If the call originates from the PSTN, hits a Translation profile to route the call to the same Queue, the Attendant does not see the call, the PSTN called just gets normal ringing.
I know the translation profile works because i call route the same translation to an extension.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...