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New Member

Business Edition 3000 - Automated Attendant

I'm considering BE3000 for a customer. I've never worked with it, so I'm trying to research its features as compared to CUCM.

I've read throught the Admin and User guides and found a few videos on YouTube; however, I still have some questions.

Are there any call handlers in the AA? It says it's based on Unity Connection, but it looks as though you can only do a generic greeting and forward inbound calls to an extension. Is there no way to have at least one row of call handlers?

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Hall of Fame Super Red

Business Edition 3000 - Automated Attendant

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Cisco Employee

Re:Business Edition 3000 - Automated Attendant

Unity connection does have a tree based call routing system that you can design on routing rules. yes it does have call handlers that can party greetings take caller input and route the calls according to the inputs.

Hope this helps

Sent from Cisco Technical Support Android App

New Member

Business Edition 3000 - Automated Attendant

I'm familiar with Unity Connection on BE6000 and full CallManager platforms. And you would think that if BE3000's voice messaging system were based on Unity Connection that it'd have the same or similar functionality. However, this video suggests otherwise: http://www.youtube.com/watch?v=aCOp_dGWsnI

Hall of Fame Super Red

Business Edition 3000 - Automated Attendant

New Member

Business Edition 3000 - Automated Attendant

Thanks, Rob. That pretty much summed it up. I thought I searched this forum yesterday, but clearly my search skills are lacking.

Sounds to me like BE3000 can't run full CUCM/CUC so they need to be careful which features they turn on.

Someone mentioned in one of the threas you posted that CME is far cheaper than BE3000 and I found the opposite to be true.

Hall of Fame Super Red

Business Edition 3000 - Automated Attendant

Hi there,

I find it kind of odd as well! But I guess BE3000 does answer the "niche"

for certain segments of the market A single AA is hard to fathom though.....

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

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