Client wants the caller to hear ringing before they get picked up. Currently when someone calls from the outside, CUCM drops it off to ATC after 1 ring the phone call is placed with MOH. The client wants the phone to ring instead of play music so that the party calling gets a "live" person every time and not put on hold. They can be put on hold after the recepionist has spoken to them.
Is there a way to get the MOH turned off and let the incoming call ring or once CUCM drops the call to the que is it's fate pretty much sealed?
