Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

Bussiness ATC

Client wants the caller to hear ringing before they get picked up. Currently when someone calls from the outside, CUCM drops it off to ATC after 1 ring the phone call is placed with MOH. The client wants the phone to ring instead of play music so that the party calling gets a "live" person every time and not put on hold. They can be put on hold after the recepionist has spoken to them.

Is there a way to get the MOH turned off and let the incoming call ring or once CUCM drops the call to the que is it's fate pretty much sealed?                  

1 REPLY
VIP Super Bronze

Bussiness ATC

This in an option that was added in 8.0.3. There is a checkbox on the General Properties page labeled Hold Queued Calls; uncheck it and you'll get ringback.

Page 90 - http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/arc/cubdacag8039.pdf

211
Views
0
Helpful
1
Replies
CreatePlease to create content