Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

C1861 with CME and CUE


I have a router 1861 and I want to install the Call Manager Express versus x with Call Unity Express 2.3.

My problem is when I configurate the CCM, after I go to configurate the CUE 2.3 throutgh the http GUI. When I click in initialization wizard, I put the user cisco and user Jtapi and I click in next buttom, in the screen appear the following message: "Jtapi Login failed. CCM-1 version not compatible".

I install the CME 4.0 with CUE 2.3.4; CME 4.2 with CUE 2.3.4; the CME 7.0 with CUE 2.3.4; CME 7.0 with CUE 3.2.1 and always appear the same message in the screen.

I want to use the extension mobility and bld and other services, but these are the more important.

What version of CME and CUE can I install in the router c1861?

What IOS version?



Hall of Fame Super Red

Re: C1861 with CME and CUE

Hi Miguel,

It looks like the CUE License may be wrong, you have to use the License for Communications Manager Express (CME) and not the License for full blown Communications Manager (CCM). These are two distinct Licenses and the error that you are showing indicates that the integration is trying to setup with the server based CCM. You will need to download the proper License for use with CME. Have a look;

Your system probably came with a License like this for CCM (Note the CCM at the end of the part#);

12-mailbox package: SCUE-LIC-12CCM=

What you really need is a License like this for CME (Note the CME at the end of the part#);

Cisco Unified Communications Manager Express

12-mailbox package: SCUE-LIC-12CME=

From this good doc;

Upgrading or Downgrading the Cisco Unity Express License in the Same Version

Cisco CallManager Express/Cisco Unity Express Configuration Example

Hope this helps!


New Member

Re: C1861 with CME and CUE


In the next monday, i'm going to do this.


CreatePlease login to create content