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CAD Application gets Hanged for UCCE 7.5.1 when agent answered the call for particular location

Hi All,

We have a CAD server installed on ICM PG box.

  1. Two agent location namely X and Y
  2. Datacenter resided in location X
  3. Users in location X were not facing any issue
  4. Users from location Y facing diificulties and they were using CAD ver 7.5.1.
  5. Randomly for all the users in location Y were reporting CAD application gets Hanged immediately when the agent answer the call.
  6. Location Y is connected via WAN.
  7. Both the location we are using same CAD version, but still issue persist in location Y.

Kindly let me know how to address this issue

If this was a BUG why it was not impacting other location

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