CAD Music on Hold

[youssef.erraki]

Hi

i had a issue on Cisco CAD, when agent try to make a forward from the application called couldn't put to music on hold (just silence) it's normal ??

because physiqual ipphone could do it.

best Regards

[yahsiel2004]

Did you verify the MOH settings on the CTI Ports and CTI RP?

HTH

Regards,

Yosh

[youssef.erraki]

thank you for your response

agent has a choice to work with Ipphones or CAD. every things is good if they use Ipphone but it's not case when using CAD

regards