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New Member

Call a voice mail Unity are disconnected

When calls are forward to voice mail unity, these are cut if the caller presses any key of the phone(1,2,3,4,5,6,7,8,9,*,0,#)

9 REPLIES
Silver

Re: Call a voice mail Unity are disconnected

I can point you in the right direction. It is going to be on the caller input page.

I could help more if there was a better description of the issue.

rlp.

New Member

Re: Call a voice mail Unity are disconnected

Hello,

The problem is,

A call B, B not respond then is transfer the mailbox.

Currently, when a call is transferred to the mailbox message, if any Tone DTMF entering the recording is cut.

I need to Unity Support tones DTMF

Silver

Re: Call a voice mail Unity are disconnected

do you mean you get the Unity says, "Thank You ........" after you hit at key?

rlp.

New Member

Re: Call a voice mail Unity are disconnected

I need I need to allow the Cisco Unity tone dtmf.

Now if the time they leave message, sending a tone dtmf, the recording is cut

Silver

Re: Call a voice mail Unity are disconnected

I need to know how it is cut. by the reciever and by the sender. I think I know the answer already.

so 2 questions

when the reciver get the voicemail what excatly happens. how is it cut off?

when the sender leaves a voicemail what happens. does Unity cut in and say "Thank You" or something? or does it just cut off?

do you have voice boards in the system?

rlp

New Member

Re: Call a voice mail Unity are disconnected

Ranpierce

You explain.

The function that performing cisco Unity, is to record a conversation.

The IP Phone A call to the PSTN (B). When establishing the call is a conference to another DN that this forward to Voice Mail.

This is recorded in the Unity.

If the sender (IP Phone A) sends any DTMF in the call, the recording in Unity is cut, but the call of (A) to the PSTN (B) continues.

Disable all messages in Unity

Silver

Re: Call a voice mail Unity are disconnected

so my question again is do you have voice boards installed in the Unity server?

can you attach a gusi file?

rlp?

New Member

Re: Call a voice mail Unity are disconnected

The Unity is connected to a cluster of Callmanager.

I think it is not voice boards

As I get the gusi file

Thanks

Silver

Re: Call a voice mail Unity are disconnected

Sorry but back to these questilons:

when the reciver gets the voicemail what excatly happens. how is it cut off?

do they just listen to the voice mail and are listening and in the middle it stops?

when the sender leaves a voicemail what happens. does Unity cut in and say "Thank You" or something? or does it just cut off?

If you were to reproduce this how would you do it exactly.

when leaving a voicemail press a key? What would the sender hear? That would be in the voicemail?

I really need to know these answers.

rlp

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