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Call blind transferred to a DN come back to operator if DNdon't answer

Hi all.

I need to know if is posible to accomplish this customer requeriment.

An operator recive an external call (via gateway) and make a blind transfer to a internal DN. If this destination DN doesn't answer, the call should ring back automatically to the operator again. Is this possible with CallManager?

We can't use internal forward (inside line configuration), because internal calls shouldn't be transferred to operator if destination DN doesn't answer.

If is impossible to make this only with CallManager, can we use "forward call routing" in Unity for this issue?

Thank you very much.

  • Unified Communications Applications
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