cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
344
Views
0
Helpful
3
Replies

call disconects after the unity greeting (UNITY 4.2)

vijayeapen
Level 1
Level 1

plays the user's greeting(name) but doesn't give the option of leaving a voicemail. Call disconnects.

3 Replies 3

jbarcena
Level 9
Level 9

Is this happening to all the users or just one of them?

What do you have in the After Greeting option in Subscribers --> Greeting? Do you have Take Message?

Could you please also upload the GUSI output?

for a single user only

What about the other parts of the question? What's the after greeting actions for the user's greetings (standard, off hours, busy, internal, alternate)?

I'd activate that subscribers alternate greeting for testing purposes to make sure one of the others is not firing and make sure the after greeting action for the alternate greeting is set to "take message".