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New Member

call do not route to operator when users do not press any key

We have a new CUCM platform with Cisco Unity ver 9.1.2TT1.11900-2TT1.

We configured system handlers and and all "caller input" options runs good but when callers do not press any key the call goes to "nowhere", instead of going to Operator (default behavior).

 

Do you have any idea on what could be misconfigured here, or what should be configured to solve this problem??

Thanks a lot

Enrique

 

  • Unified Communications Applications
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

What's you after greeting

What's you after greeting action??

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
3 REPLIES
Cisco Employee

What's you after greeting

What's you after greeting action??

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Hi jaime, on my "Post

Hi jaime, on my "Post Greeting Recording" section we have the default:option

"Do not play Recording"

Thanks for your answer

New Member

Sorry for my last "wrong

Sorry for my last "wrong answer" .....You (again) was right, I had a bad configuration on "after greeting" setting..i had:

"Call Action: Take message".

 

I changed to " User with Mailbox pointing to recepcionist VM.

Jaime thanks a lot.

Enrique Villasana

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