Hi, I have a similar situation where one of our new customer wants incoming calls to forward to another group on users when the operator does not answer after a certain time. If no one answers on the other group, the call should go to a voice mail box. Is this possible?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...