Call forward and Group Users

[Chuan Liu]

Hi Pro,

On CME, I have a main-line configured in a DN, and 5 e-phones share the same line so that any of the 5 people can answer the call. But when a call is answered by one person, a second call cannot come in. To solve this problem, I have configured 5 DN's with the same number and assigned all 5 dn's to all 5 ephones. It is working fine. People can receive the second, third calls.

But business requires the calls to be forwarded to a mobile after-hours. What I am doing is to ask all 5 people manually forward all calls before they leave for the day. If one forgets to setup the forward, 20% of calls are not got forwarded.

This is quite clumsy and ugly. Are there better ways to do this on CME?

Thanks in advance.

[tim.giles · Accepted solution]

Hi,

Yes, there a much better way to do this. I would personally recommend you create a hunt group for these people with the following config.

Create 1 of these for each of the group:

ephone-dn 99

number 1111

pickup-group XXXX

label Hunt Group XXXX

description XXXXXXXXXXX

name Hunt Group

call-forward busy "the mobile number of your choice"

call-forward noan "the mobile number again" timeout 18

corlist incoming CSS-Standard

corlist outgoing InternalPT

ephone-dn 100

number 1111

pickup-group XXXX

label Hunt Group XXXX

description XXXXXXXXXXX

name Hunt Group

call-forward busy "the mobile number of your choice"

call-forward noan "the mobile number again" timeout 18

corlist incoming CSS-Standard

corlist outgoing InternalPT

ephone-dn 101

number 1111

pickup-group XXXX

label Hunt Group XXXX

description XXXXXXXXXXX

name Hunt Group

call-forward busy "the mobile number of your choice"

call-forward noan "the mobile number again" timeout 18

corlist incoming CSS-Standard

corlist outgoing InternalPT

Then, add overlays onto the ephones:

ephone 10

mac-address XXXX.XXXX.XXXX

ephone-template 1

type XXXX

auto-line 1 answer-incoming

button 1:10 2o99,100,101

ephone 11

mac-address XXXX.XXXX.XXXX

ephone-template 1

type XXXX

auto-line 1 answer-incoming

button 1:11 2o99,100,101

ephone 12

mac-address XXXX.XXXX.XXXX

ephone-template 1

type XXXX

auto-line 1 answer-incoming

button 1:12 2o99,100,101

You will also need the hunt pilot:

ephone-hunt 1 sequential

pilot xxxx

list 1111

timeout 60

description Hunt group xxxx

Hunting options explained:

Sequential - Always begin at top of list and drill down the list. Each member is tried in turn and if they are busy or DNA, the call is released and next member is tried. A final destination number can be specified.

Peer mode - First member is randomly selected. Next call goes to the right hand side member of this list and so on. The number of members through which CME will hunt can be limited by "Hops X" command. After X number of members, CME will send the call to final destination number

Longest Idle - Call is routed to the member that has been idle for a longer period. Hops command may be used in this case again to limit the number of members through which CME will hunt and then the call will be sent to the final destination number

A bit more info can be found here:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_h1ht.html#wp1022686

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[Chuan Liu]

Thanks very much.

For after-hours 'forward all', I may be able to do it on one DN if I assign a preference value to each of the DN. I will test this later.

Cheers.