No Worries! This can be adjusted on a set by set basis or via an ephone-template (this may be where your current 10 second setting is coming from). Have a look;
To configure call forwarding so that incoming calls to an extension (ephone-dn) that does not answer are forwarded to another number, use the call-forward noan command in ephone-dn or ephone-dn-template configuration mode. To disable call forwarding, use the no form of this command.
call-forward noan target-number timeout seconds
timeout seconds - Sets the duration that a call can ring with no answer before the call is forwarded to the target number. Range is from 3 to 60000. There is no default value.
I know you can set it on a set by set basis, but my problem is different. All extensions are set with call-forward noan timeout of 20 seconds, but if I click on "Forward CFNA/CFB" within a User Profile of the GUI and it sets the call-forward noan timeout to 10 seconds for the users extension. I don't use templates.
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