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Bronze

Call Forwarding from CUEAC

Guys (and ladies),

I dont think this can be done but some confirmation would help.

We have a small office thats uses a queue off CUEAC, as its small there is only one person manning the desk. We have the queue configured for overflow in the event of the user being logged out, but if they go away from the desk they want to be able to call forward all the inbound calls to another handset say in the local cafe area whilst making themselves a coffee, rather than log out.

The handset on the users desk is not the same number as the CUEAC queue pilot as this cannot be. So when a call comes in how can we impliment a call forward all if possible to another number on the CUEAC clinet in the same we you would call forward on a phone.

Can this be done?

Thanks once again

Paul

1 REPLY
Cisco Employee

Call Forwarding from CUEAC

Hi Paul,

As you say the call is not directly on the phone, it is on a CTI Port when queueing to be answered.

What I would suggest is you utilize the Emergency Overflow if you are not using it already - configure the Emergency Overflow to go to the cafe number and when the receptionists needs to they can place the queue into Emergency and all the calls will redirect to the configured destination.

Unfortunatly there is no Ad-Hoc way of forwarding calls unless you trust the receptionist to log into CUCM and set the Call Forward All on the CTI Route Point of the Queue.

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