Call Forwarding issue in CUCM 7.1.3.

[srinivas.pendyala]

Hi I’m having problems with Call Forwarding. The scenario is below what I’m trying to achieve.

Call comes in to main DN number phone, if it is not answered after 3 rings it forwards to next number configured i.e. his 2nd line. If it does not answer within 3 rings the call goes back to the voicemail.

This is use to work in my old version of Call manager but couple of days back we have upgraded to 7.1.3 & the problem started.

Any help is most appreciated.

[Jaime Valencia]

So what behavior are you observing right now?

Is VM working fine if you press VM?

Does the N line you hunt has the forward to VM?

HTH

java

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[srinivas.pendyala]

We are having issues right now & my VM is working fine. Actually if the line 1 is busy it should go to line 2 & if it is not answered it should reach to VM but the call is getting disconnecting before it reaches to line 2.

Thanks,

Srinivas.

[Gabriel Saavedra]

Can you reach the voice mail from your second line?...check Calling Search Space.

Gabriel

[Jaime Valencia]

Is this for all calls?

External and/or internal?

Have you tried doing a dummy change??

I mean remove the DNs from CF, save, insert the DNs in CF fields, save. Then test?

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[srinivas.pendyala]

Sorry Guys,

I was sick & out of office still today. My issue is still pending & was escalated to Cisco TCA by Manager. I'll update the post once i find the answer. Once again thanks to everyone for all the suggestions.

Thanks,

Srinivas.