07-19-2010 09:03 AM - edited 03-19-2019 01:16 AM
Hi I’m having problems with Call Forwarding. The scenario is below what I’m trying to achieve.
Call comes in to main DN number phone, if it is not answered after 3 rings it forwards to next number configured i.e. his 2nd line. If it does not answer within 3 rings the call goes back to the voicemail.
This is use to work in my old version of Call manager but couple of days back we have upgraded to 7.1.3 & the problem started.
Any help is most appreciated.
07-19-2010 09:56 AM
So what behavior are you observing right now?
Is VM working fine if you press VM?
Does the N line you hunt has the forward to VM?
HTH
java
If this helps, please rate
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07-19-2010 10:10 AM
We are having issues right now & my VM is working fine. Actually if the line 1 is busy it should go to line 2 & if it is not answered it should reach to VM but the call is getting disconnecting before it reaches to line 2.
Thanks,
Srinivas.
07-19-2010 10:15 AM
Can you reach the voice mail from your second line?...check Calling Search Space.
Gabriel
07-19-2010 10:55 AM
Is this for all calls?
External and/or internal?
Have you tried doing a dummy change??
I mean remove the DNs from CF, save, insert the DNs in CF fields, save. Then test?
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
07-30-2010 08:39 AM
Sorry Guys,
I was sick & out of office still today. My issue is still pending & was escalated to Cisco TCA by Manager. I'll update the post once i find the answer. Once again thanks to everyone for all the suggestions.
Thanks,
Srinivas.
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