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New Member

call forwarding to mobile phone

how do I configure call forwarding to mobile phone if the person did not answer the calls after 4 rings?           

10 REPLIES
Cisco Employee

call forwarding to mobile phone

HI Yeow,

Is the phone registered to CUCM or CME ?

It is pretty simple for CUCM - set the call forward no answer setting on the Directory number page to the mobile number ( make sure to prefix 9 or any other prefix to match a Route pattern ) on CUCM.

For CME , you can use the call forward noan command.

You can find more details by searching on supportforums or google.

HTH

Manish

Hall of Fame Super Silver

call forwarding to mobile phone

Alternatively to Manish's great answer (+5) you can invoke single number reach (mobile connect) feature if you are on a version that supports it.

HTH,

Chris

Cisco Employee

call forwarding to mobile phone

That's a nice alternative from Chris [+5].

Configuring SNR on CUCM

https://supportforums.cisco.com/docs/DOC-27111

Configuring SNR on CME

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmesnr.html

Manish

New Member

Re: call forwarding to mobile phone

i have done the following on the CUCM, it still goes to voicemail if the call is not answered.

i m on version 9.1.2

cucm.jpg

Cisco Employee

Re: call forwarding to mobile phone

Uncheck he Voicemail boxes in he picture. As long as the boxes are checked the desinaion number will be ignored and the forwarded call will always go o voicemail.

HTH

Manish

New Member

Re: call forwarding to mobile phone

after I uncheck the voicemail option, it still does not goes to my mobile.

Cisco Employee

Re: call forwarding to mobile phone

Are you rying to call from an external phone to trigger CFNA?

Is there a route pattern configured which starts with 99 or 9. , can you share the exact route pattern that you wish to use?

Manish

New Member

Re: call forwarding to mobile phone

i managed to get it to work if I dial the full phone number.

if I dial internally, it does not work.

Cisco Employee

Re: call forwarding to mobile phone

That's because you have left the 'Forward No Answer Internal' field blank, if you populate that one, even the internal calls would be forwarded.

HTH

Manish

New Member

Re: call forwarding to mobile phone

it works perfectly now.

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