Cisco Support Community
Community Member

Call Handler Action

Hello, is there a way to get a Call Handler's assigned action to do different things based on the time of day? I want a Call Handler as an auto-attendant to answer calls and if a caller presses 1 then the call gets routed to extension 100 (or to Call Handler A). This should happen M-F 9-5. Easy enough. But want I also want is for that same Call Handler to answer calls during off hours but during off hours when a caller presses 1 the call gets routerd to extension 200 (or to Call Handler B. I know I can do it with multiple Call Handlers but I am trying to keep an install as clean and simple as possible.

Thanks in advance. All replies rated

Cisco Employee

Re: Call Handler Action

Unfortunately, the key mappings aren't specific to the schedule, like greetings and transfer schedule are. So there's one set of key mappings regardless of the time. So you'd need to use multiple call handlers for something like this.


Re: Call Handler Action

You can setup Call Handler B with a schedule and then B can ring what ever subscriber or transfer the call where ever you want according to the schedule.

CreatePlease to create content