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Community Member

Call Handler - Changing owner produces error

I have a particular call handler that really isn't anything fancy. Standard reroutes the call and closed plays a greeting.

However, I created a Distribution Group so I could have muliple people be able to login to the Greetings Admin and change the greeting. I've got this setup for other call handlers already, but when change the Owner/Owner type on this particular handler and then attempt to call it, I get: "Sorry this system is temporarily unable to complete your call"

When I change the Owner/Owner Type back to any single user/subscriber, it works just fine.

I've deleted and recreated the CH as well as the groups now a few times. Still no go.

Anyone got any ideas?

2 REPLIES
Cisco Employee

Re: Call Handler - Changing owner produces error

Sounds like a bug. What version of Unity are you running?

Defect CSCec53192 matches the problem you describe; it existed in Unity 4.0(3), and it is resolved in Unity 4.0(3)SR1 and later.

Mike

Community Member

Re: Call Handler - Changing owner produces error

Running Unity 4.0(2)

Thanks for the info, I'll check that out!

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