Call handler is configured to play a greeting and take action based on the caller input. However immediately after tha greeting the system gives "Record your message at the tone" message. This happens even after checking "Do not play Record your message at the tone" prompt .
Also How to increase the time for the initial caller input, NOT additional digit.
You probably have the call handler's Greetings> After Greeting action set to "Take Message". If you want to allow more time for menu options, select "Reprompt the user after this many seconds of silence" and you can also choose how many times you want the greeting repeated before actually taking a message or perform another action if you choose.
When you select the subscriber to send it to, before submitting it, make sure that at the bottom of that window you select the drop down for the behavior you want. "Send to greeting for" or "Attempt transfer for". My guess is that you have it set to "Send to greeting for"
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...