Hi all
On Unity Connection 8.0 we have setup a call handler for the main number (auto attendant), when you dial this number (CTI RP) the call handler plays the sorry, there was no answer prompt. In the greetings menu, for the standard greeting there is a recording and callers hear is set to my personal recording.
But this recording is not played. The caller input is working ok, ie if you know the menu structure you it will transfer etc it just does not play the recordings
Any suggestions?
Thanks in advance
Koen
11:00:55, AttemptForward
11:00:55, State - AttemptForward.cde!Dummy
11:00:55, Event is [NULL]
11:00:55, PHTransfer
11:00:55, State - PHTransfer.cde!LoadInfo
11:00:55, Event is [TrueEvent]
11:00:55, PHGreeting
11:00:55, State - PHGreeting.cde!PlayGreeting
11:00:55, Call answered if needed
11:00:55, Playing greeting for Call Handler: HPG AA MainNumber
11:00:58, No DTMF received
I tried changing the direct routing rule for this call handler to attempt transfer or directly to greetings, the message remains the sorry, there is no answer instead of the recording, welcome to...
